My Work

Real Business Problems. Practical Automation.

A collection of automation systems built to solve real operational problems.

Support

Calmer queues, same quality in every reply.

Support

Support team answers the same 40 questions daily

Helper drafts replies for review, team sends in one click

Faster first replies
Same answer quality every time

Support

Follow-ups slip when the queue spikes

Queue sorted by need with reminders that hold

Nothing left waiting
Clear owner on every thread

Sales

Every enquiry answered while it is fresh.

Sales

Leads go cold because replies take 2 days

New leads scored and routed with timely nudges

Same-day first reply
Tidy record on every lead

Sales

Quotes go quiet with no follow-up after they are sent

Every open quote tracked with follow-ups that go out on time

No quote left unattended
Stale deals surfaced early

Finance

Figures checked before anything posts.

Finance

Invoices typed by hand into records

Facts pulled from scans, checked, then posted

No retyping
Human check before anything posts

Finance

Overdue invoices are chased by hand, so reminders slip

Reminders go out on schedule until the invoice is paid

Every overdue invoice followed up
Cash arrives sooner

Operations

One entry, shared everywhere.

Operations

Updates copied between apps by hand

One entry synced across apps with a clear log

Single entry, no copies
Run log for every sync

Operations

Stock counts drift between storefront and warehouse

A sale updates stock everywhere the moment it happens

No overselling
One count across every channel

Data

One trusted view instead of pasted sheets.

Data

Weekly reports built by copy and paste

Nightly collection into one shared view

One shared view
No version clashes

Data

Payments matched to orders by hand every week

Payments matched automatically, exceptions flagged for review

Mismatches found same day
Only exceptions need a person